Frequently Asked Questions - FAQ
FAQ

Why do I need to register for an account to order from the store?

By registering for an account, you help us prevent against fraud and you protect yourself. An account also gives you the ability to log in and see previous orders and/or track current ones. Further, if you have any questions or issues, an established account will enable us to find your order more quickly.

How will I know my order was placed correctly?

After your order is placed, you will receive an order confirmation number and will be able to print your invoice. An invoice will also be emailed to you.

When will I receive my order?

Our standard fulfillment time is 10-15 business days. Since many of our apparel items are printed at the time an order comes through, we need extra time before we can ship. In most cases, orders will ship before the 10-15 day fulfillment time. Since we ship via USPS Priority, your order will arrive 2-3 days after it leaves our facilities.

By what method will my order be shipped?

We prefer to send all our packages via the United States Postal Service. We offer Priority service so all our shipments reach their destination in 2-3 days.

How do I track my package?

Your tracking number will be emailed to you once your order has been printed by our shipping department. You can track it by visiting https://tools.usps.com/go/TrackConfirmAction_input and entering your tracking number.

I received a tracking number, but my package still shows as not leaving the warehouse. Why?

When we print an order from the database, it automatically generates a tracking number and sends it to you. We try to only print orders that will ship within a day or two, but occasionally they are printed in advance or we experience backorders that prevent us from shipping. Once the package leaves the warehouse, the tracking number will become active and you will begin to see movement.

The size shirt I ordered doesn’t fit. Now what?

We accept exchanges as long as the item is not damaged. Please email us at shop.diamondandsilkinc@gmail.com to inform us of your need to exchange. You will be responsible for the shipping costs back to our facility as well as the cost of reshipping a different size.

My order was damaged when it reached me. What do I do?

Please email us at shop.diamondandsilkinc@gmail.com and let us know how the package was damaged. Include photos if you can. We will file a claim with USPS and reship a new order to you.


If you have any questions or comments about your order or our merchandise, please feel free to contact the Diamond & Silk Store at shop.diamondandsilkinc@gmail.com

Thank you for your continued love and support!